SUPPORT

Real help from people who work from the same guides you do. If you're stuck at a gate, we get you through it.

How do parts orders work?

Reserve any part and we confirm three things with the source before you pay: live price, stock, and compatibility with your stage. If anything changed, you approve the new number first. Shipping is charged at cost — no handling markups.

Are your prices final?

No — and we say so openly. Catalog prices are estimates (verified price anchor + 15%). The robotics market moves; we re-verify every order. You never pay more than you approved.

How do I get my book after ordering?

Our online checkout is being finalized. For now, email your order and we confirm, collect payment securely, and deliver your PDF directly. No charge without your explicit confirmation.

What if I fail a build gate?

That's what the gates are for — failing safely on the bench instead of expensively in the living room. Contact support with your test log and we'll troubleshoot the stage with you before you spend another dollar.

Can I skip straight to the humanoid?

We strongly advise against it, and our Stage 5 quote process requires evidence that your software stack and safety case already work on smaller hardware. The vendors themselves will tell you: the base models often lack the developer access this project needs.

Is this safe around kids and pets?

Development hardware is powered machinery. Our standing rule: no autonomous motion around children or pets during development, ever. Test behind barriers in cleared rooms with an adult spotter. Obtain a qualified robotics/electrical safety review before any moving system enters normal household use.

What is the Intimate Companions Model book, exactly?

An engineering reference for a strictly separate, adult-only subsystem: body-safe materials, thermal and electrical safety, hygiene, and consent-gated control design. It is clinical safety documentation, not entertainment. Adults 18+ only, and the subsystem it describes stays disabled by default with independent stop mechanisms.

Do you ship internationally?

Currently we ship within the United States. International sourcing help is available through support on a case-by-case basis.

CONTACT

Build questions, order help, or quote requests — one inbox.

orders@vesperairobotics.com

We answer within one business day.